Step 1
Customer sends invoice, issue details, and product photo or video on WhatsApp.
Warranty
Warranty and after-sales support
Simple, clear guidance for claims against manufacturing defects.
Step 2
Support team reviews the issue and checks basic product details.
Step 3
Customer receives troubleshooting guidance, service advice, or next-step support.
Step 4
If required, service support is coordinated based on location and product type.
Warranty scope
Warranty applies against manufacturing defects and is subject to review. Product-specific warranty duration may vary; please check the relevant product page or marketplace listing for product-level details.